Privacy Policy

Introduction

Spline Gauges manufactures and provides calibration services for spline gauges and master gears.

In order perform our business we collect and manage customer data. In doing so, we observe the UK data protection legislation, and are committed to protecting and respecting customer privacy and rights.

In order that you are reliably informed about how we operate, we have developed this privacy notice (also known as a Fair Processing Notice or FPN), which describes the ways in which we collect, manage, process, store and share information about you as a result of you being our customer or visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data.

If you have any comments or queries regarding our use of your data, please write to us at GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER.

What Information Do We Collect About You?

In general terms, we seek to collect information about you so that we can:

Administer our relationship with you, provide products, services and respond to enquiries
Process applications for employment
Deliver requested information to you about our products, services and our subsidiaries
Ensure the billing of any procured products or services and obtain payment
Process and respond to any complaints
Enable us to meet our legal and other regulatory obligations imposed on us
Audit usage of our websites.

The information that we need for these purposes is known as your “personal data”. This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.

We also process sensitive classes of information that includes:

Physical or mental health details, and
Racial or ethnic origin.

We will seek your permission if we need to record any of your sensitive personal data on our systems.

Where appropriate we voice record our customer interactions, therefore any information captured via this medium will automatically be stored, for training and monitoring purposes.

Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, download errors etc. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations.

How Will We Use The Information?

We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:

The legal basis for processing your data, linked to each processing purpose; and
In what circumstances your data will be shared with a third party organisation.

Purpose for processing data type	Legal basis for processing data	Third party organisations with whom data is shared
To administer our relationship with you, provide product / services and respond to enquiries.	To meet the requirements of a contract.	None.
To ensure the billing of any procured product / services by you and obtain payment.	To meet the requirements of a contract.	Government VAT and tax inspectors, external auditors, internal auditors.
To provide enquirers support by telephone – to include recording conversations for monitoring and quality purposes.	To fulfil contractual obligations this includes taking action before entering into a contract.	None.
To process and respond to complaints.	To meet a legal obligation.	None.
To monitor and record information relating to the use of our products/services, to include our website.	To meet a legitimate interest in order to improve the products / services and experience and website for individuals.	Web service providers and cookie providers.
To capture photographs and videos to be used for marketing and promotional material for the company, including our website, brochures, bids and tenders.	To seek explicit consent prior to collecting and using this information.	None.
To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work.	To fulfil contractual obligations this includes taking action before entering into a contract.	Disclosure and Barring Service.

Your Rights

Under the terms of data protection legislation, you have the following rights as a result of using this website:

Right To Be Informed

This privacy notice fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

Right To Access

You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

To make Subject Access Request, please write to us at GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER.

Right To Rectification

If any of the information that we hold about you is inaccurate contact us at GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER.

Right To Be Forgotten

From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact us at GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER.

Right To Object

You have the right to object to:
The continued use of your data for any purpose listed in the section ‘How will we use your information’ above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.

Right To Restrict Processing

If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, please contact us GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER.

Right To Data Portability

If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please write to us at GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER

Rights Related To Automated Decision-Making

If you would like to object to automated decision making without any individual involvement, and to the profiling of your data please write to us at GDPR, Spline Gauges, Piccadilly, Tamworth B78 2ER

Overseas Transfers

None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above.

Data Privacy And Security

At Spline Gauges we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data.

+44 1827 872771

sales@splinegauges.com

Connect Today

Accreditation